Last updated 24th August 2022
At Slimming World, our vision is to make a real difference to as many people’s lives as we can… and we do. We want to ensure that every Slimming World member’s experience is a great one and that they feel we’ve done everything we can to support them.
We are constantly looking at how we can develop and improve access to our services and this policy sets out some of the ways we can help you access our services.
Slimming World groups
Slimming World Consultants run our groups and they operate as self-employed franchisees under licence from Slimming World.
If you have any special requirements to help you attend one of our groups, contact your local Consultant who will be happy to discuss your requirements with you and work out how they can best support you and your weight loss.
Here are some examples of how we help support members to access our services...
For members who are blind or partially sighted
Many of our resources are available in different formats, to help meet your needs.
If you’re a group member who needs a New Member Pack in a larger-print format or as an audiobook on a series of CDs, please ask your Slimming World Consultant. They’ll happily order a copy from Head Office and bring it along to group. If you're a member of Slimming World Online, please contact the Online Support team on 0344 892 0430.
The Slimming World reader app has been developed so that you can access our recipe books using the accessibility tools on your device(s). The app, which you can download free from the Google Play or Apple store, works with the text-to-speech function on your device. Ask your Slimming World Consultant how you can buy books to use in the app, or if you're a Slimming World Online member, call the Online Support team on 0344 892 0430.
We’ve also worked in conjunction with the RNIB to create a selection of audio books, including:
- large print, audio or braille versions of the New Member Pack (free of charge as part of your membership package)
- audio CD versions of all of our most popular recipe books
As well as these resources, we’re continually working to improve the accessibility and usability of our websites. You can use the Slimming World website with a screen reader, screen magnifier, or other access technology. It can be viewed on different screen sizes and the size of the text can be changed too. See the Website accessibility section below for more details.
For members who are deaf or hard of hearing
- We have a New Member Talk video with subtitles for members of our online and group services.
- Your group venue may have audio loops you can use.
- If you’re attending group, please ask your Consultant if you could sit closer, or within the direct line of sight of your Consultant for lip-reading purposes.
- Your Consultant will be happy to discuss your requirements to see if they can be accommodated. If you’d like to organise a British Sign Language interpreter to come to group and sign for you, please discuss this with them.
For members who need wheelchair access
Our Consultants will be able to give you information about wheelchair access in their venues. They can also answer these questions…
- Does the venue have a ramp for access?
- Are there disabled parking spaces?
- Is there a disabled toilet?
If you’re worried about the weighing-in process, please do talk to your Consultant about the options available. The safest way for our disabled members to be weighed in is by a health professional; however, some Consultants may be able to offer alternative solutions if you would like to be weighed in group.
The digital team at Slimming World is committed to making sure our website and apps are accessible to all our customers and ultimately comply with level AA of the Web Content Accessibility Guidelines – WCAG 2.1.
In order to help us achieve and then maintain our objective, we have commissioned The Digital Accessibility Centre to work with us in an advisory and auditing capacity.
Using your browser, you can change the size of text on this website. The BBC website has lots of useful information on how to make your screen more readable.
Our Consultants are now operating their groups normally, in line with national guidelines to keep our members and Consultants safe and sound. Although there's no longer a requirement to wear a face covering, we encourage any member who would prefer to wear one to do so.
Should national guidelines change again in the future, we'll comply with them fully and reintroduce the compulsory wearing of face coverings if required. If necessary, we'll also consider alternative ways for our Consultants to provide their services, including reintroducing 'Venue and Virtual' (where you weigh in at your venue and attend a virtual group session) or a virtual online-only service.
Contacting us about accessibility
If you would like to contact us about any accessibility issues or suggestions, we’d love to hear from you. Please email us at: firstname.lastname@example.org