When this happens, it’s usually because the internet’s disconnected part way through the download.

Don’t worry, you’ll still be able to get the magazine. Try again when your internet connection is nice and strong and then follow these steps:

• Hold down the cover image of the free magazine to bring up the menu

• Choose/tap ‘Archive’ to delete the issue

• Find the issue in the main screen of the app

• Choose ‘Download’ to restore the issue... And enjoy!