Cookies policy

Our eating plan is so generous that we have cookies too! (here's a recipe if you'd like to try them!) And here's information about cookies of the less edible kind…



What is a cookie?

Cookies help us remember you and show you content we think you will like.

This document covers Slimming World's use of any personal information we collect from you via the following online services:

  • Any Slimming World website that links to the cookies policy
  • Slimming World apps

This policy explains:

  • What information we might collect about you
  • How we use the information we collect about you
  • How we use cookies and tracking on the Slimming World websites and apps and how you can manage cookies yourself


How we use cookies

When you visit www.slimmingworld.co.uk or use our website to log in to LifelineOnline or Slimming World Online, we use cookies to store a little bit of information about you while you're using the website or, in some instances, to make your next visit even easier for you.

Here are a few examples of how we use cookies...

  • If you tick the box “Remember my username” when you log in to the website, we'll place a cookie on your computer so you don't have to enter your username again each time you come back.
  • If you've signed up for our free seven day eating plan we'll use a cookie to remember you signed up so we don't have to ask you every time you want to view the menu.
  • If you're a member of Slimming World Online or a Slimming World group and you use LifelineOnline, we need to use a cookie to remember that you logged in - otherwise you wouldn't see any member-only pages.
  • Because we want to offer you the best possible service online, we also use cookies to collect anonymous information about how visitors use our website. What features they read, if our forms are easy-to-complete and what time of day they like to come and see us.
  • Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

Listed below are details of the cookies we use on the Slimming World websites and apps.



Cookies used on www.slimmingworld.co.uk

7 day menu promotion

When visitors reach this page, they're asked to enter their email address and which menu they'd prefer. The cookie remembers this preference so that you're not asked each time you visit the page.

Name Typical Content Expires
welcome2012 A number that represents which menu has been selected for the visitor. 12 months

YouTube cookies

We use YouTube to host our videos. When you watch video clips from YouTube on our website, YouTube creates some third party cookies.

Name Typical Content Expires
PREF A series of letters, numbers and symbols. 8 months
use_hitbox A random sequence of numbers and letters. When you close your browser

Session identification

We use cookies to identify your visit to the public website so we can see which pages you've visited and how long you've spent on the site. These cookies don't remember any personal details about you and only last as long as your visit to the website.

Name Typical Content Expires
memberid A unique identifier. When the browser is closed
ASP.NET_SessionId A sequence of letters and numbers, which represents the logged in user's session. When the browser is closed

Measuring site usage

We use Google Analytics, and Webtrends Infinity to build up information about how visitors use our website. Both programs store information about how visitors arrive, what pages are visited, for how long, and what visitors click on. This information allows us to remember your preferences, understand how our members use the site and help us improve your experience.

Google Analytics cookies

Name Typical Content Expires
__utma A randomly generated number. 2 years
__utmb A randomly generated number. 30 minutes
__utmc A randomly generated number. When the browser is closed
__utmx A randomly generated number. 2 years
__utmxx A randomly generated number. 2 years
__utmz A randomly generated number and information on how the site was reached. 6 months

Webtrends Infinity Cookies

Name Typical Content Expires
WT_FPC A randomly generated number containing information on visitors' use of the public website. 2 years.

“Remember me”

For members logging on via the public website, we ask if you'd like us to remember your username. If you select yes, we use a cookie to store the email address of your most recent, successful log-in. Unselecting the option will remove the cookie on a successful login.

Name Typical Content Expires
SlimmingWorld The username of the last successful log in (username is the registered email address). 1 year

Testing cookies

From time to time we will test variations of our pages/content to work out which version visitors prefer. We will use this information to continually improve our service to you. We use Webtrends Optimize and Hotjar to manage these tests and this software uses cookies to analyse online behaviour.

Webtrends Optimize cookies

Name Typical Content Expires
_wt.control The name of our test 90 days
_wt.conversion A conversion event 90 days
_wt.user A randomly generated number 90 days
_wt.mode Either the words ‘staging’ or ‘normal’ depending on the session status 90 days

Hotjar cookies

Name Typical Content Expires
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a survey invitation. It's used to make sure the invite doesn't re-appear if it's already been shown. 365 days
_hjDonePolls This cookie is set once a visitor completes a poll using the Feedback Poll widget. It's used to makes sure the same poll doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It's used to make sure the widget stays minimized. 365 days
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It's used to make sure the same form doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It's used to make sure the widget stays minimized when the visitor navigates through your site. 365 days
_hjIncludedInSample This session cookie lets Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Third-party cookies

If you share Slimming World pages on Facebook or other social websites you may also be sent cookies from those websites.

We don't control the setting of these cookies, so please check these websites' cookies and privacy policies for information about what they do.



Cookies used on LifelineOnline:

Logging in

After successfully logging in to the website, a number of cookies are stored on your computer so we know you're an active member.

Name Typical Content Expires
Memberid A unique identifier. When the browser is closed
SlimmingWorldReviewer Records if the logged in user is a reviewer member. When the browser is closed.
ASP.NET_SessionId A sequence of letters and numbers that represents the logged in user's session. When the browser is closed
.ASPXAUTH A number that represents which menu has been selected for the visitor. When the browser is closed
.ASPXROLES A sequence of numbers and upper and lower case letters. When the browser is closed

Weigh-in

To keep our motivational messages feeling fresh for our members following weigh-in we a cookie records the most recently displayed message.

Name Typical Content Expires
SlimmingWorldCookie A number. 30 days

Measuring site usage

We use Google Analytics and Webtrends Infinity to build up information about how people use our website. Both programs store information about how visitors arrive, what pages are visited, for how long, and what visitors click on. This information allows us to remember your preferences, understand how your use the site and help us improve your experience.

Google Analytics cookies

Name Typical Content Expires
__utma A randomly generated number. 2 years
__utmb A randomly generated number. 30 minutes
__utmc A randomly generated number. When the browser is closed
__utmx A randomly generated number. 2 years
__utmxx A randomly generated number. 2 years
__utmz A randomly generated number and information on how the site was reached. 6 months

Webtrends Infinity cookies

Name Typical Content Expires
WT_FPC A randomly generated number containing information on visitors' use of the public website. 2 years

Testing cookies

From time to time we will test variations of our pages/content to work out which version visitors prefer. We will use this information to continually improve our service to you. We use Webtrends Optimize and Hotjar to manage these tests and this software uses cookies to analyse online behaviour.

Webtrends Optimize cookies

Name Typical Content Expires
_wt.control The name of our test 90 days
_wt.conversion A conversion event 90 days
_wt.user A randomly generated number 90 days
_wt.mode Either the words ‘staging’ or ‘normal’ depending on the session status 90 days

Hotjar cookies

Name Typical Content Expires
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a survey invitation. It's used to make sure the invite doesn't re-appear if it's already been shown. 365 days
_hjDonePolls This cookie is set once a visitor completes a poll using the Feedback Poll widget. It's used to makes sure the same poll doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It's used to make sure the widget stays minimized. 365 days
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It's used to make sure the same form doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It's used to make sure the widget stays minimized when the visitor navigates through your site. 365 days
_hjIncludedInSample This session cookie lets Hotjar know whether that visitor is included in the sample which is used to generate funnels. At the end of the session


Cookies used by Slimming World Online

Registration

When registering for the web site, a cookie is stored to record that you're currently registering, and that we've stored your details securely on our servers. If you don't complete your registration in one visit, the website will then detect this cookie and try to automatically restore your browser to your previous point in the registration process.

Name Typical Content Expires
SlimmingWorld.Register.Attempt “true” 1 day

Logging In

After successfully logging in to the website, a number of cookies are stored on your computer so we know you're an active member.

Name Typical Content Expires
Memberid A unique identifier. When the browser is closed
SlimmingWorldReviewer Records if the logged in user is a reviewer member. When the review period is over
ASP.NET_SessionId A seemingly random sequence of letters and numbers, which represents the logged in user's session. When the browser is closed
.ASPXAUTH A long sequence of letters and numbers. When you close your browser, or log out.
.ASPXROLES A sequence of numbers and upper and lower case letters. When you close your browser, or log out.

Measuring Website Usage

We use Google Analytics and Webtrends Infinity to build up information about how people use our website. We do this to make sure we meet your needs and to understand how we could do it better. Google Analytics and Webtrends Infinity store information about how visitors arrive, what pages are visited, for how long, and what our members click on.

Google Analytics cookies

Name Typical Content Expires
__utma A randomly generated number. 2 years
__utmb A randomly generated number. 30 minutes
__utmc A randomly generated number. When the browser is closed
__utmx A randomly generated number. 2 years
__utmxx A randomly generated number. 2 years
__utmz A randomly generated number and information on how the site was reached. 6 months

Webtrends Infinity cookies

Name Typical Content Expires
WT_FPC A randomly generated number containing information on visitors' use of the public website. 2 years

Weight Loss Planner

The Weight Loss Planner stores cookies to remember which choice of eating plan you're currently enjoying. The cookies don't contain any personal information, but their names are suffixed so we can differentiate between different members using the same computer.

Name Typical Content Expires
FoodDiaryDate(...) The currently selected diary date. When the browser is closed
FoodDiaryDay(...) A number that represents the chosen plan for the selected diary date. When the browser is closed
FoodDiaryType(...) A number that represents the type of chosen plan for the selected diary date. When the browser is closed

Testing cookies

From time to time we will test variations of our pages/content to work out which version visitors prefer. We will use this information to continually improve our service to you. We use Webtrends Optimize and Hotjar to manage these tests and this software uses cookies to analyse online behaviour.

Webtrends Optimize cookies

Name Typical Content Expires
_wt.control The name of our test 90 days
_wt.conversion A conversion event 90 days
_wt.user A randomly generated number 90 days
_wt.mode Either the words ‘staging’ or ‘normal’ depending on the session status 90 days

Hotjar cookies

Name Typical Content Expires
_hjClosedSurveyInvites This cookie is set once a visitor interacts with a survey invitation. It's used to make sure the invite doesn't re-appear if it's already been shown. 365 days
_hjDonePolls This cookie is set once a visitor completes a poll using the Feedback Poll widget. It's used to makes sure the same poll doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedPolls This cookie is set once a visitor minimizes a Feedback Poll widget. It's used to make sure the widget stays minimized. 365 days
_hjDoneTestersWidgets This cookie is set once a visitor submits their information in the Recruit User Testers widget. It's used to make sure the same form doesn't re-appear if it's already been filled in. 365 days
_hjMinimizedTestersWidgets This cookie is set once a visitor minimizes a Recruit User Testers widget. It's used to make sure the widget stays minimized when the visitor navigates through your site. 365 days
_hjIncludedInSample This session cookie lets Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Providing our online chat service

We use Olark to provide an online support chat service to our Online members.

Name Typical Content Expires
hblid Used to remember visitors between visits When the browser is closed
wcsid A session identifier used to keep track of a single chat session When the browser is closed
olfsk Maintains the chat history across pages When the browser is closed
_okbk Tells us if the chat box is being open or closed When the browser is closed
_ok Most recent Olark site ID When the browser is closed
_oklv Olark loader version for improved caching When the browser is closed
_okla Used for caching purposes to improve performance When the browser is closed
_okgid Group Id the visitor is locked to When the browser is closed
_okac Used for caching purposes When the browser is closed
_okck Used to test if your browser allows cookies to be stored When the browser is closed


Tracking used by the Slimming World apps

We collect data on the usage of the Slimming World app so we can understand how to improve the app and to make sure it meets your needs. All the data collected is anonymous and cannot be traced to you.

Data collected

We use Google Analytics to help us build a picture of how the app is used and to inform updates and new developments.

Send crash reports

Crashlytics is used to collect crash reports to help us fix any issues with the app more quickly.

You can update your app settings at any time by selecting the Settings option from the app menu.



Opting out of cookies/tracking

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

If you disable cookies on your browser some of the features on the Slimming World websites may not work quite as you expect. For example we rely on cookies to help us personalise the service we offer. We use cookies and tracking to tailor our sites to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website https://its.uiowa.edu/support/article/719 will help you with specific instructions on how to manage cookies in all web browsers

How to avoid web beacons and other tracking technologies

To help us understand how people are using our site we also use web beacons. They usually take the form of a small, transparent image embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were

You can normally render them ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons.

To avoid web beacons in emails, you can turn off images in your email service.

More information

Opting out of Webtrends cookies
https://www.webtrends.com/terms-policies/privacy/cookie-policy/

Opting out of Google Analytics
https://tools.google.com/dlpage/gaoptout



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